Got a new phone and was persuaded to get the protection plan. After thinking about it, I decided to cancel it so i followed the instructions that Koodo had emailed me and went to the Koodo store as I was within the 15 day timeframe to get a refund. As soon as I opened my mouth, I was told that it can’t be cancelled it in store. I tried to explain I was just following the instructions I was given by Koodo but she told to get out of the store. When I tried to show her the relevant information, she refused to even look at it. and was just plain rude.
I tried to tell another rep and showed him the relevant page from the email and was where I got it from. When I said Koodo, was told he had never seen it before and I had to do it on-line or phone Koodo.
Well, no I can’t do it online until 14 days have elapsed. What a coincidence since after 15 days, I can’t get a full refund. And if I do to by phone or email, I get charged $10 to cancel a $9 plan. At this point, I begin to understand why some people think so poorly of Koodo. It's not the Koodo I thought it was.