Koodo Community
Question

Telus family plan offer

  • 28 September 2020
  • 3 replies
  • 316 views

Why is Telus soliciting Koodo plan members with the following.

Why is Koodo not honouring this deal with existing plan members?

Did you know that Koodo is part of the TELUS team?
And since you have multiple mobile phone lines with us,
we think you’ll really love the TELUS Family Discount.
Switch now and TELUS will even waive the connection fees.

2 family members
$5 off/line

3 family members
$10 off/line

4 family members
$15 off/line


3 replies

Userlevel 7

Koodo and Telus are like Fido and Rogers. The tier 1 mobile providers provide more expensive solutions and more incentives to customers who are willing to buy the more expensive plans.  I will be surprised if Koodo, who is a lower tier Telus company, will be allowed to compete with Telus by providing similar incentives.

Userlevel 5

Telus is Tier 1, Koodo is Tier 2, and Public Mobile is Tier 3. All owned by Telus.
 

I left Koodo to go to Public Mobile a couple of years ago, and within a month received an offer from Koodo for 8 GB data, unlimited calling for $40 a month (just a coincidence as this offer went to many Public Mobile clients). Only targeted people were offered this deal  - I had been paying $60 for 4 GB before leaving Koodo.  Anyway, it is something they offer to people based on certain criteria (not sure what the criteria is) and is not a new strategy.

Userlevel 7
Badge +4

Telus wants to move customers from the lower tier to the top tiers as the profit margin is higher in the top tier.

Koodo does not currently or in the past have any family plan discount schemes.

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