Koodo Community

social networking

  • 16 November 2012
  • 3 replies

My social networking now doesn't work without wifi, but social networking is in my plan, Why?

This topic has been closed for comments

3 replies

What phone and data addon do you have?
Userlevel 1
Sometimes if you have BB Social or Data connect added to your plan and it does not work without Wi-Fi that could mean your are out of reach of 3G Koodo service 1. powercycle phone 2. Pull out battery/SIM for 50 seconds 3. diseable wi-fi enable data 4. check on your apn to be on bb.koodo.com 5. call 1-866-995-6636 ext 5 Tech support for more help and resolution
Do you have a data add-on. Even though it has social networking you will still need data to connect to Facebook,Twitter,etc. when not connected to wi-fi