I signed up for a $50 (9gb) plan on Sept. 30th for my daughter, before the promo expired. The next day I received an email saying that it could not process the order due to needing to take extra precautions. It asked that I go to a Koodo store, swallow the $40 in-store connection fee, and potentially no longer be eligible for the promo. How is that fair? I have amazing credit, and had just signed up for the same plan a week before for myself. How does this happen?
Best answer by Sophia
If you have proof of your order (i.e the email that you received the next day), I would definitely challenge Koodo at the store if they charge you the $40… especially if your order went through at the time. Agree with you that it’s hardly fair to accept the order first and then reject it a day later - so you actually have some ammunition there. You could also send them a message through Facebook or Twitter and discuss the matter directly, since I/we are just customers like yourself and can only guess and give advise - but Koodo will be able to tell you definitively how and what.