Koodo Community


Should not be billed

I purchased the $45 roaming add on For the USA and it is charging me airtime between usa and canada...It should not be doing this because it was unlimited talk and text. why am i being billed for airtime

4 replies

Userlevel 7
Badge +4
When did you try to purchase this add on? These addons are no longer available as it has been replaced by easy roam.
Userlevel 6
Badge +4
Hi Deborah!

Are you sure it was for usage while in the USA? If you have access to your Self Serve account, go under billing and check your bill details to see whether it was usage on the USA, or overages within Canada...

Please let us know with more details.
purchased it and got confirmation on oct 5th 2017
Userlevel 7
Badge +4
Are you on an unlimited plan back at home?