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Question

self service options for roaming active/deactive and seasonal hold on/off


Hi I would like to know about roaming charges and seasonal hold details. Also, please advise if can get them done thru self service or have to call the customer service?

3 replies

Userlevel 7
Badge +4
Hello there,

Koodo has a Seasonal Hold Plan for just $15/month for 6 months so you can keep your Koodo phone number and account open while traveling outside of Canada.

Source : https://www.koodomobile.com/help/keeping-your-account-open-when-travelling

Everything about roaming can be found here : https://www.koodomobile.com/add-ons

Thank you Robert for the quick response... Can i put  seasonal hold thru self service account login?
I sent a Facebook Message as guided in the help section, but no response... please care help in this regard
Userlevel 7
Badge +4
Madhu Kannuri wrote:

Thank you Robert for the quick response... Can i put  seasonal hold thru self service accoun...

You have to contact Koodo for seasonal hold but when you go to take it off you can just choose a plan via self serve.
Generally on facebook they will take a couple hours to get back to you. Expect a message tonight or mid-day tomorrow.

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