I am trying to re-activate my account from the seasonal hold and I’m not able to do so.The new format of so-called customer service does not allow you to email or get through to a human representative. The only option is for a callback but if your phone is on seasonal hold how are you supposed to call? There is an error on self serve and nobody there to help you. It is absolutely frustrating that you have changed this format as this is one of the worst customer service is I’ve ever experienced.
I cannot even get a hold of a service representative to help me as they disabled the email option. All I want to do is give you my money and activate a service and it is impossible to do so. Please fix this and reply to me as I need to activate my phone.
Best answer by Timo Tuokkola
It’s through “shop” that plans are activated, that’s where the error is occurring, the “login to self serve” via there is in error, it’s been like that for months now (even though I’m properly logged into self serve !)
You don't need to go through the shop to change your plan though, just sign into your self serve, click 'view rate plan' , then 'change my plan'.