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Seasonal Hold Plan. They have it. HOW DO I CHANGE IT?


change to seasonal plan. I found that I can but not how. OK go to your plans..... No mention of seasonal plan or do they call it something else???

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Userlevel 7
You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on seasonal hold. And thats only if you're travelling abroad. Once you return, you must choose a new plan thats offered at that time
Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

What happens if you already left the country? is there a way to do this online or over email? 
Userlevel 7
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Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

You would have to call Koodo. I understand Skype calls to a toll-free number is free to the caller. You could try that option.
Else a long distance call to +1 647-788-4337 would be necessary.
Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

i have to say that koodo customer service leaves a lot to be desired. you call and they tell you to use support you use support and your  questions are very rarely answered. my next quest would be how do I cancel my koodo account and what is the penalty
Userlevel 7
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Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

To cancel you have to call in. You will be issued your last bill with your remaining tab balance (if any), and your final monthly bill. There aren't any charges specifically to cancel.
Userlevel 7
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Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

Cancel your account automatically by porting your number out to another service. You get to keep your number and don't have to deal with Koodo customer service if that's a sticking point.
Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

Ive written a seasonal hold request on the Koodo Facebook page (messages) but haven't heard anything back.  I'm not very happy!

Userlevel 7
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Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

It can take a few hours for them to answer on Facebook.
Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

Why can't Koodo just put a tab on their website for Seasonal Hold. This is Bulls**t. An hour on hold just to suspend service on my phone. I go through this every winter I go to Florida. I'm ready to switch providers.
Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

You can park your number at Numberbarn.com for $2 /month plus $5 porting. I assume that's in US dollars. 3 months seasonal hold would be $ 11 US or $14 CAD. Koodo charges $45 for 3 months, a saving of $31. I really don't want to go through the hassle of cancelling Koodo for 3 months. I think I'm going to start looking for another provider. 
Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

I have been trying to place my plan on seasonal hold. I can’t get any help from Koodo. I have called numerous times to be placed on hold for long periods of time and no answer. I have tried self serve. And I have sent numerous Facebook messages. Where do I go from here? Very frustrated!!!
Userlevel 7
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Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

Awaiting an answer on the phone is the only way just now. Try calling first thing in the morning for the shortest waits.
Ahmad wrote:

You need to call Koodo at *611 from your Koodo phone or 18669956636 in order to place yourself on...

Thanks, David. I tried early morning numerous times yesterday. I think that waitin one hour on a cell phone not acceptable. I would like to think my time is as valuable as theirs. As much as I like Koodo and especially self service, this is the second year that I have to go through this nonsense. It might be time for me to start searching for another service providers.

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