Koodo Community

Roaming but not receiving calls/text

  • 17 November 2021
  • 1 reply

I have not been able to receive calls or texts since on roaming in US on November 13.  Placing calls is not a problem.  Need a assistance from koodo to reset my account apparently.  Have restarted my phone.  

This topic has been closed for comments

1 reply

Userlevel 7
Badge +4

Are you a prepaid or postpaid customer?

It was strange to hear you could make call but couldn’t receive calls. Normally, SMS should be the one to go through. Were those calls are normal calls and not any VoIp app calls?

Which phone are you using, by the way? Can you reset the network settings of the phone and see if that help.