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Reverse phone plan change | Koodo Community
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Question

Reverse phone plan change

  • 9 September 2021
  • 5 replies
  • 62 views

I used to have a $0 free 3 GB plan add on for being a long time customer. After changing the plan, the add on has been removed and I'm now worst off (with less data). Can i reverse my plan change? If not, can I have my add on back? 

 

Thanks!


5 replies

Userlevel 7
Badge +4

You can contact Koodo on Twitter, or request a call back, and see if they are willing to reverse your plan change or add your data add-on back.

Userlevel 7
Badge +4

I used to have a $0 free 3 GB plan add on for being a long time customer. After changing the plan, the add on has been removed and I'm now worst off (with less data). Can i reverse my plan change? If not, can I have my add on back? 

 

Thanks!

To be frank with you, it is unlikely you will get your add-on back. You can try to get it reinstated, but there are no guarantees at all.

Hi Sophia,

How can I request a call back?

 

Thanks!

Userlevel 7
Badge +4

You can use the digital assistant and tell it you need to speak to an agent. It should then offer a callback 🙂

Userlevel 7
Badge +4

Hi Sophia,

How can I request a call back?

 

Thanks!

https://Koo.do/Chat 

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