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Replacing lost phone


Hi my boyfriend has lost his blackberry Q5 on a medium tab, tab balance is at -$284. I know that the phone is 300 out of pocket without the tab, so do I pay the $300 or do I pay the Tab and the $300 to replace the phone, in short, what am I looking at as cost to replace his phone if I am unable to find it?

5 replies

Userlevel 4
You cannot pay the tab off. They would use the 16 tab points available at the moment and the cost of the phone would be $284
cool
what if I have zero points...
Userlevel 7
Badge +4
Nathan Paul Prince wrote:

what if I have zero points...

To buy a new phone you need to pay of your pre-existing tab before you can buy a new phone on the tab.

Your thread:
https://community.koodomobile.com/koodo/topics/lost-phone-no-points-whats-the-process?topic-reply-li...
Userlevel 6
Nathan Paul Prince wrote:

what if I have zero points...

Please don't revive an old thread.

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