I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened.
Best answer by Boa_Guy Koodo
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Howling have you had the device care complete on your line? I wonder if your account was new and there was some restriction to remove it in selfserve
It did add the device care recently but I was told I could remove it from my account whenever I chose.
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It did add the device care recently but I was told I could remove it from my account whenever I chose.
Let me flag a rep to look into it.
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Hi
We can submit a request for the Device Care Complete to be removed from your line. Once removed, it cannot be added back. Please let us know if you wish to continue. Thanks!
Yes please
I’d like it removed.
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Hi there
Cheers,
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