Koodo Community
Question

Removing an “Add on”


I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened. 


4 replies

Userlevel 7
Badge +4

Howling have you had the device care complete on your line? I wonder if your account was new and there was some restriction to remove it in selfserve 

It did add  the device care recently but I was told I could remove it from my account whenever I chose.

 

Userlevel 7
Badge +4

It did add  the device care recently but I was told I could remove it from my account whenever I chose.

 

 

Let me flag a rep to look into it. 

Userlevel 7
Badge +4

Hi @Boboraro 

 

We can submit a request for the Device Care Complete to be removed from your line. Once removed, it cannot be added back. Please let us know if you wish to continue. Thanks! 

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