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Remove Seasonal hold

  • 6 January 2021
  • 4 replies
  • 69 views

Hello, I have trouble changing my plan. Before I left Canada, I put my service on seasonal hold plan. I am back in Canada and I want to remove my seasonal hold plan and resume my previous plan. I went to online service to see if I can do this online. It says some services cannot be done online and the screen goes black. I cannot make a phone call because of the seasonal hold plan and I need help on this. Can you please let me know what I can do in this case? Thank you in advance.

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Best answer by Dinh 6 January 2021, 23:41

I can’t receive a call or make a phone call. Can I still schedule a callback?


You could also chat with a rep via Facebook https://www.facebook.com/Koodo or Twitter messaging.

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4 replies

Userlevel 7
Badge +4

Hello, I have trouble changing my plan. Before I left Canada, I put my service on seasonal hold plan. I am back in Canada and I want to remove my seasonal hold plan and resume my previous plan. I went to online service to see if I can do this online. It says some services cannot be done online and the screen goes black. I cannot make a phone call because of the seasonal hold plan and I need help on this. Can you please let me know what I can do in this case? Thank you in advance.

You need to go to Koodo Assist and enter "seasonal hold" to schedule a callback. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

I can’t receive a call or make a phone call. Can I still schedule a callback?

Userlevel 7
Badge +4

I can’t receive a call or make a phone call. Can I still schedule a callback?

In that case, you can download an app that allows you to make and receive calls, such as Fongo, and schedule a callback to that number instead. 

Userlevel 7
Badge +4

I can’t receive a call or make a phone call. Can I still schedule a callback?


You could also chat with a rep via Facebook https://www.facebook.com/Koodo or Twitter messaging.

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