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Remove $55 add on


can someone please help me remove $55 dollars worth of add ons? I just returned from a trip in Asia and am suprised to see $55 add on instead of $15 that I purchased. I needed international text to stay in contact so I purchased the $15 by texting it to koodo. Except when I did it, I got no confirmation. So I did it again and a bit after, 2 confirmations appeared. But that still doesn't add up to $55. I am fully willing to pay the $15 add on I purchased, but through no fault of my own due to delay of confirmation, I purchased 2 which still doesn't add up to $55. Can someone please help me remove the add ons I disn't uae and explain to me why 2x15=$55?

4 replies

Userlevel 7
Badge +4
Are you sure your purchased $15 worth of add-ons? Check page 3 of your ebill for a full break down and let us know if thats the case. You can only purchase one of each add on per billing cycle so you should have only been charged the $15 once no matter how many times you texted the code. To get to $55 you would have had to purchase the $40 and $15 add-ons.
Userlevel 7
Badge +4
Did you use minutes, data or maybe used more than 75 outgoing texts?
So Allan was right, I accidentally added on the $40 combo and $15 international text. Is there anyway to remove the $40 combo as I didn't use it? (Text is covered by the $15, no calls made/received, and data roaming was turned off on iphone)
Userlevel 7
David Young wrote:

So Allan was right, I accidentally added on the $40 combo and $15 international text. Is there an...

You would need to contact Koodo right away by facebook and see if they can remove it. If you've used anything though there is a chance that they can't remove it.

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