I have been trying to get my $60 back from Koodo for almost a year now. I get no help from the people at the mall and when I call, the rep says they will fix the issue by returning it to my bank account or sending a cheque but that never happens either. This has been almost a year!!!!! I canceled my account and accidentally paid my old koodo account. Am I shit out of luck? This just shows the reason WHY I canceled. Crap customer service.