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Rate plan charge not waived


Charged for 'rate plan change' even though customer rep called me to offer a plan change and told me I would not be charged for this. Can I call to have this removed without being charged yet again for the phone call to customer service?

3 replies

Userlevel 7
Absolutely, just call in again and explain what happened, they'll likely credit you.
Userlevel 6
That was probably my just a mistake. You can call them, let them know what happened, that it was koodo who called to recco a change for you. I'm sure they will waive the charge. They are pretty decent at making up when they screw up.
Userlevel 6
Hi Katrina, of course 🙂 Just give us a call or send us an email http://koo.do/YqucV0 and we'll help you out! Thank you! ________________________ If you see a good answer, give it a star.

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