Looking to get others experience with the protection plan process. I was enrolled at a Koodo store here in Vancouver with the promise that "everything is covered and included." Therefore when I dropped my phone and the screen cracked I felt relieved. I went to the same Koodo store and they reassured me "all you do is call and they send you a new one." Therefore I was extremely disappointed when I went onto the Asurion site and learned I would be charged $224 to be sent a replacement phone.
Has anyone had better experiences with other providers? I have no contract with Koodo and given the customer service I got when I inquired about the costs I am not feeling so certain.