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promotion not applied at checkout

  • 20 September 2020
  • 3 replies
  • 93 views

got a text to upgrade phone and get $10 discount/month for a year (promotion to show  at checkout). Chose a $50 plan and a phone with $20/month tab charge and zero down. Expecting $60 plus tax at checkout but that did not show, charge was for $70 plus tax with no discount.


3 replies

Userlevel 7
Badge +4

@Lobna Selim  I see that you already processed you upgrade and it was explained how any credit would work. All the best!

Yes, thank you, I was told by an agent on the phone that it will show on my first bill. Hopefully that turns out to be the case!

Userlevel 7
Badge +4

@Lobna Selim  I see that you already processed you upgrade and it was explained how any credit would work. All the best!

@Bernard Koodo  it doesnt sound like the promotion shows at check out which is what the sms says.  You might want to change up the check out or the text

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