Koodo Community



Problem with access

I purchased an international data minutes and texts and I am now trying to call Canada from Mexicoand I get the message "I am sorry you are unable to make international calls". What do I need to do?

4 replies

Userlevel 7
Login to self serve and add International voice roaming add on to your plan. Wait 5 minutes and restart your phone
Userlevel 6
Hey Elaine! Did Chad's suggestion work? Give us an update 🙂
There is no option to do what Chad said. How would I do this without getting charged $40 more? I can text, but I can not call. Any other suggestions?
Userlevel 4
Hi Elaine, 

Can you send us an email at this link:: http://koo.do/11eMLdy so that we can access your account and see what's going on? 

Please choose "Social Media" as the type so that we can address this as soon as possible. 

Thanks you 🙂