Koodo Community


  • 18 October 2020
  • 2 replies

I am on a $15 plan now.  It will expire Nov 4,  I want to upgrade to the $25 plan, when would I do it?  I don't want to be billed for both plans.

This topic has been closed for comments

2 replies

Userlevel 7

If it is a prepaid plan, determine the (30 day) renewal date in your self serve account and, to be safe, select the new plan at least  2 days prior to the renewal date.

Userlevel 7
Badge +4

Best date to change your plan is November 3, that way you have maximum usage of your $15 plan and won’t be charged double when you upgrade to the $25 plan.