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Question

Plan expired after purchase

  • 20 November 2020
  • 7 replies
  • 96 views

Userlevel 1

I just bought a new phone and I chose the option to keep my current plan. Then, my data was expired in my account but it still saying what my current plan is. So I lost all my data, and I was charged for overage. This make no sense at all.


7 replies

Userlevel 7
Badge +4

Hey @kathy30  - I just looked over your account and it looks like the data should have turned back on. Please restart your phone and let us know.

FYI - I applied a credit for that overage you mentioned :)

Userlevel 1

I was able to get someone on the phone and they fixed it. Thanks for the quick answer.

I have the same problem. Just bought the P30lite. Kept my 3Gd 35$ plan. But my usage meter shows my 3gb plan is expired and i am on a 10Mb plan and getting overage charges.

 

Userlevel 1

@1001001sos I got them on the phone and they resolved it.

This is happening to me. Can someone please fix it?

Userlevel 1

@Kerr use the chat on the website and request a callback and they will resolve it.

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