Koodo Community



Picture messaging

I signed up for picture messaging but it isn't working can you tell me why plz

4 replies

Userlevel 2
First thing you should be looking at...Did you block data?You can check your services with Koodo to determine this 1 866 995 6636...what type phone do you have ?
What type of phone do you have? Is the data enabled on your phone? In your account? Picture messaging requires the use of data of phone and does not work over the wifi
I have a galaxy ace and I am supposed to have wifi is there a number I can call to talk to a representative
Userlevel 7
Badge +4
wifi and 3G data are not the same thing. Picture messaging requires 3G data, and, as already stated, will not work over wifi. The number for koodo tech support is 1-866-995-6636, option 6. please call from a different phone so they can troubleshoot with you.