I live in Alberta and have had a Canada Wide $45 plan for a number of years.
I just happened to go online and look at other plans this week and realized that there is now a $40 plan that is the same as my current plan, PLUS an extra 500MB of data per month!
I immediately switched to the $40 plan. So, now I am saving $5/month, plus getting double the amount of data. That's great. But how long have I been overpaying for a less optimal plan?!
I am frustrated. As a long time customer, I had to find out about this new plan option by stumbling across it.
Why wouldn't Koodo have notified me of this or given the option of switching to the new plan?
At the very least, long time customers should be notified of these updates. If I had received an email, I would have looked at changing my plan!
My loyalty to Koodo has resulted in me being overcharged and underserviced, and makes me want to leave Koodo altogether.
Why the lack of communication, Koodo? Why the lack of customer service?