Koodo Community

or do i have to wait till 25th

if i singed up for unlimited calling yesterday,,and my billing cycle is the 25th do i get it now

3 replies

Userlevel 7
Badge +4
You should get the new feature immediately. You'll be prorated for the remainder of this billing cycle (the cost of unlimited calling / 30, multiplied by days remaining in cycle).
Userlevel 2
Did you sign up through selfserve or through customer service, if it's self serve it will be added on the day you selected it. If it was customer service they have the option to wait for next billing cycle but can also add it on that day. You can double check you selfserve and check usage to see if it shows minutes or unlimited to be sure
i did at koodo kiosk,,,it says 3 minand then unlimited so i was confused but they did say my prorated amount would be 3 dollars