I have received 3 texts of the promotion of 15GB for $85 or $150 in credits towards a phone upgrade in store or both when upgrade online and one email of 10GB for $60 when I upgrade since Nov '18.
I see the $150 in credits towards a phone but have no access for the 15GB for $85 when I added a phone to the cart but the Telus/Koodo store said they see it. The offer sent by email 10GB for $60 I couldn't access that one online either so I went to a Telus/Koodo store and they couldn't see so I called customer service and they couldn't find it either nor could they find the email that was sent.
Anyone else have these issues?
I've downgraded my plan today and have decided to purchase an unlocked Note 9 online instead of purchasing it from Koodo. I'm just annoyed after weeks of wanting to upgrade my phone. I want to save as much money as possible.
Seriously thinking of going to Public Mobile and save more money not much difference in 3G and 4G speeds around here. The only issue I see is when I travel to the US for work is going to pain. Maybe I should get a dual SIM Note 9. I don't use VoLTE or Wifi calling. Sorry for the rant just fed up after being a loyal customer since 2008 and calling customer service when they can't even give me the answers.
Hope you guys are having better luck.