Just had my phone totally disconnected from the network today, for a late payment, of which I did not even get a notice for either by email or text as they usually do when a payment is due. I have to call Koodo to re-connect, umm seeing how my cell is the only phone I have, kinda hard to do that !!! I promptly sent them a payment far above the amount owing, after I get home from work and use my laptop to see what the balance is, and now to top it off they are charging me $35 on top of the bill for re-connecting my phone !! only been a customer about 7 months with koodo, and I am already sick of their bullshit. Only means I have to receive or place calls and you guys just up and cut it off with out warning at all....nice guys... nice.. luckily your not the only provider out there, and I have options, and will indeed be looking into those. !!