I switched to koodo prepaid from monthly 2-3 months ago. I had a drop in my debit card balance and the prepaid amount was deducted after I topped up the account 2 days later. However, since then, no calls could be made or received. No text can be sent or received. Customer service is non existent. There’s no way they are so busy the call was not answered after close to two hours on hold. No reply from email either.
I tried *611 from the phone, 866 number from landline. Contact via email. Nothing.