Koodo Community



No Service in Dominican Republic

Paid $40 for add on so I could use my phone in Dominican Republic and my phone would not work. It shows no Koodoo service available. My daughter's phone worked fine (also a Koodoo phone). Why did my phone that has the add on not work and hers did? I paid 40.00 extra and ended up having to pay more because we had to use the phone with out the add on.

2 replies

Userlevel 7
Badge +4
There is no Koodo service in the Dominican Republic, you would be roaming on the local wireless providers network. The $40.00 add-on you purchased simply reduces the roaming charges. When travelling you have to ensure international calling is enabled. See this post by Bob the Electrician: http://community.koodomobile.com/koodo/topics/international-roaming-blocked-by-default-plan-ahead
Userlevel 6
Hi Jennifer, dfbutt is right! Since we don't have service outside Canada, you would be roaming under one of our international partner's network. As we can't access accounts form here, I would suggest that you contact us by email. We'll check if there was an issue with the add-on and we'll have a look at your bill. You can use this link: http://koo.do/11eMLdy. Thank you! ******************************************** If you see a good answer, give it a star.