Koodo Community

Community

Solved

no coverage - urgent


Hi Koodo, I bought a prepaid plan and booster from you in Canada after being told at your store that I would be able to use it abroad with the applicable increase in minutes charged. Now I am in the US and my phone is getting no reception, can you please help me get coverage here as I am travelling? Thanks - Ryan

10 replies

Userlevel 6
Badge +4
Hi there Ryan... I'm sorry to hear that this is happening to you, but Prepaid services do not work in the USA, so you will not be able to use your cell there... If your phone is unlocked, try to get a local sim card to get services with a local provider...
Userlevel 6
Unfortuantely there seems to be a misunderstanding somewhere. To make international calls from Canada uses more minutes, but prepaid doesn't work outside Canada. Sorry.
That is quite disappointing as I was clearly told at the Koodo store in Chinook centre (Calgary, AB, Canada) that this would work outside of Canada. Can I please have my plan refunded as I will now not be able to use it? Thank you
Userlevel 6
Ryan Howard wrote:

That is quite disappointing as I was clearly told at the Koodo store in Chinook centre (Calgary, ...

That's unfortunately an issue you'll have to take up with Koodo's prepaid customer service department at 1-866-995-6636 or 611 from your cellphone. I can't make any guarantees on what they can offer though, I can only suggest to call and ask.
Ryan Howard wrote:

That is quite disappointing as I was clearly told at the Koodo store in Chinook centre (Calgary, ...

Yes that would be great if my cellphone worked but alas, I am now travelling internationally with no coverage thanks to Koodo. Can you please call this number from Canada on my behalf and have them address my situation? Thank you.
Userlevel 5
Ryan Howard wrote:

That is quite disappointing as I was clearly told at the Koodo store in Chinook centre (Calgary, ...

Unfortunately, nobody on this forum would be able to call without having access to your pin code, even those of us that work for Koodo. We need to make sure that this is what you want, when you return from your trip, call customer service and I am sure that they will be able to help you with this.
Userlevel 5
Ryan Howard wrote:

That is quite disappointing as I was clearly told at the Koodo store in Chinook centre (Calgary, ...

Reminder that this is public community forum and we do not work at Koodo; therefore, we cannot access your account for you. You will have to do it after your trip.
Userlevel 7
Badge +4
You can reach koodo from abroad at +16477884337.
Oh really
Thanks

Reply