New phone. Can't make or take phone calls | Koodo Community
Koodo Community

New phone. Can't make or take phone calls

  • 10 September 2021
  • 6 replies

I just got a new phone with Koodo. Transfered my old phone number from Telus to Koodo. Now I can text, but I can't make or take phone calls. How can we fix this?

6 replies

Userlevel 4

How long ago did you port your number over?

About a week ago

Userlevel 5
Badge +4

I see that you have ported your number 5 days ago, has this been happening since that day?

Userlevel 5
Badge +4

Can you please power cycle your device and tell me if its still happening? I have reset the switch in your account. :)

It’s working! Took and made a call. Thank you!

Userlevel 5
Badge +4

Great, happy that we resolved everything for you. We are here if you need us again in the future! Have a great day and stay safe! :)