Why do existing customers need to not have a negative balance in order to get the new heavyweight plans but new customers get it, get to carry a balance and they get $50-$100 off a phone as well? What gives Koodo? We used to able to change our plans on a whim even with a negative balance. It seems like it's just a matter of attracting as much customers as possible and then forgetting about them. Dissatisfied existing customer here.