Recently I just ported from Freedom to Koodo because of the special deal Koodo offered for freedom customers ($39 for 9 GB).
My store rep told me that the extra $11 off cannot be listed under the contract because it’s a special internal deal. The store rep was also very nice and she waived the $40 activation fee for me but she said it will be refunded as credits when I receive the second bill.
Store rep advised me to wait until the next billing cycle so I will be able to see the extra $11 off online.
Is this how it works at Koodo?
Any thoughts and advise would be appreciated!