Over the past 3 days, I have had extreme difficulty trying to port my number from Koodo to Shaw. I lost my phone and got a new sim card with Shaw and am trying to port my number over, the issue is that I am unable to receive the text to confirm the port as I lost my old sim card.
In any case, on the first day I was told that they would have to manually port over the number, all they needed was confirmation from the account holder (which I am not). However Koodo has not been able to do so; over the past 3 days I have had 4 callbacks, the first one I was hung up on when they tried to transfer the call and did not get any follow up, the second and third call they said they would call the account holder but did not do so, and the fourth call this morning I was put on hold for 30 mins and then was hung up on without a word said from the rep. To make matters more complicated the account holder is no longer in Canada.
Would it be able to talk to a rep here such that I no longer have to waste anymore time. Thanks