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Question

My plan adds-on

  • 21 November 2020
  • 4 replies
  • 95 views

Hi, 2 days ago, I purchased a phone online and selected to keep my original plan with add-on. After that I found the international call to China is not available now,  but in my original plan there is an add-on with 1000m LD to China, HK, Germany etc. for free, so I’d like to know what wrong was happening about my plan. Looking forward to your reply ASAP. Thanks


4 replies

Userlevel 7
Badge +4

That shouldn't have happened. Is your email you registered with on his forum the same as your self-serve? If not, can you provide your order number and I can flag a Rep to look into it.

My order No. is  HFO28343316, and one more issue as below picture, data is also turned off, why? 

 

 

 

Is anybody handling my issues

Userlevel 7
Badge +4

Is anybody handling my issues

Your best bet will be to send Koodo a private message via facebook or twitter.

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