Koodo Community

my phone is on vacation suspension ....i will be home soon and cant seem to activate it

4 replies

Userlevel 7
Badge +4
How long has it been on Seasonal Hold?

Have you tried to change your plan on Self Serve?  A Seasonal Hold is just a "plan" so to activate, you just need to change to a current plan
since november

Userlevel 7
Badge +4
Yes, like Dennis said you have to select a new plan , or if the plan you had before vacation is still available and you liked it, you could opt in for that plan. All this can be done through Self-Serve.
ok thanks i will try that