I got an email with promo code to switch from prepaid to postpaid. I signed up online. My credit check was given the ok during sign up. 4 days later I receive an email saying that my order has been cancelled:
We regret to inform you that we have not been able to process your order, our system was unable to validate some records of your credit file information. Consequently, the order was cancelled.
For more information or discussing the details of your credit file you can contact Equifax or TransUnion directly.
Once resolved you can apply to our services by reaching the nearest Koodo Store.
Thank you for your comprehension.
I am out of province until next week...soon I will have to top up again and promo will be over. So going to a Koodo store is probably not an option and anyway, the free activation was making up for losing for already-paid booster minutes.
IF I could figure out the issue then I could at least know if it's worthwhile to pursue and how to do it. "unable to validate some records" is vague but doesn't point to a credit issues. My guess is that maybe my new address is not yet on my credit report but why was I not given the option to go to a Koodo store to verify. I have ID that can prove my address etc.
I've been with Koodo for 6 years. Previously was postpaid then prepaid. I wasn't able to get answer from phone support and cannot get my call answered at the webstore.
Has anyone else had a similar cancellation issue and resolved it?