Hello! I have a few questions. I'm interested in switching from TELUS to Koodo and since they are the owned by the same company, I'm curious as to how a few things work.
1. I want to upgrade my phone. Is this possible online? How does this process work if you order the phone online? Do you keep your current phone active ( can that switch to Koodo through them online? ) until your new phone arrives and you switch it over? I want to port my number as well.
2. Are credit checks still mandatory if it's just a switch from TELUS to Koodo? What kind of a credit score is roughly needed?
3. Is there like a 15-30 day return guarantee on the phone if there are any problems with it, I decide I want a different phone or something like that?
4. If I just switch plans and keep my current phone as is, can I still get the deal on the new phone later in store? (it's part of the summer sale, the Samsung Galaxy A70 at $0 for $15/month on the tab medium. Was interested in the $50 plan)
Is it all easier to do in the store?? I just might not be able to go for a while and want to at least snag the plan. I also want to waive the $35 activation fee. I can't keep my current "loyalty" plan with TELUS if I ever want a new phone, so that's pretty much the reason I'm switching.
By the way, I wasn't sure where exactly to put this, so I hope this is okay. xD