Koodo Community

missing data

  • 12 February 2021
  • 3 replies
  • 28 views

I had 10 gigs of data got new phone in December got the bonus 2gigs with new phone so I has 12 gigs total and now it shows a 2 gig plan. Where did my 12 gig go?

 


3 replies

Userlevel 7
Badge +4

In your self-serve plan details and your usage page it only shows 2?

What happened to my 12 gigs that I had in December ? I was paying for 10gig plan and got 2 gigs free with new phone now my 10 gig is gone.

Userlevel 6

What happened to my 12 gigs that I had in December ? I was paying for 10gig plan and got 2 gigs free with new phone now my 10 gig is gone.

Hey there! We’d be happy to check what happened. Send us a private message on Facebook or Twitter so we can help you out.

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