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Question

Live near border, charged for roaming although did not got to USA.


I live on Pender Island BC, which is in Canada but south of the 49th Parallel. July 1 2018 I got another automatic warning that my phone was roaming in the USA although I was at home. This is easily shown by the other phone call activity from home that day. I have been charged $5.00 for data that I did not initiate from the USA nor was I in that country. How can I stop this from happening repeatedly, and get these charges reversed also? I am a very light user and my plan is 1Gb data, 500 daytime minutes, and unlimited texting, none of which were even half used. A couple of months ago I had to call a Koodo support person (in El Salvador!) and while they were very helpful it took a lot of time and I can't be doing this every other month!!! Can they not check their own records as above and realize a mistake was made?   Thanks.


5 replies

Userlevel 6
Badge +4
Hi there Charles!

It happens sometimes when very close to the border...

There is a way you can select the networks manually in your phone so it does not automatically connects to the stronger network!

What kind of phone you have? You can google how to select networks manually depending the phone you have... Try it out, it will help you out...

As far as the charges, contact Koodo, could be via Facebook and charges could be credited if indeed it is accidental roaming!

Enjoy!
the phone is iphone 6. Thanks
Userlevel 7
Badge +4
the phone is iphone 6. Thanks
You could go to Settings -->  Carriers -->  Disable "Automatic" --> Select Koodo from the list.

Just one note, if you do reset settings/network settings or change SIM, that option might switch back to "automatic".
Userlevel 7
Badge +4
the phone is iphone 6. Thanks
Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want (in this case your tap on the one saying Koodo)
the phone is iphone 6. Thanks
Thanks so much Dinh and Alan, I didn't know about that. Hopefully that will stop USA roaming charges!
Charlie

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