Koodo Community

Community

Solved

Light Weight Plan with Small Tab?


Can I switch my plan to the $45 1GB & Unltd Min. light weight plan with a small tab. I thought I could but it wont allow me to. Wondering if its because I have another phone on the same bill with a Medium tab.

4 replies

Userlevel 7
If you want one of the new plans then you'd need to pay off your existing tab, if any, and call customer service to switch to the new plans. There's no service charge since this isn't something you can do on your own via self serve. Note: if you're currently getting the 10% BYOD discount, it t is also not compatible with the new plans. And you'll loose it if you switch to a newer plan.
Userlevel 7
Badge +4
You can't do it through self serve for now. You will have to call customer service and they will change it for you. But if you have any negative tab , you need to pay off the Tab first.
Ok thank you. I had switched my plan before many times using self serve but I must have had a positive tab balance then unless they changed the rules.
Userlevel 7
Badge +4
Crystal Campbell wrote:

Ok thank you. I had switched my plan before many times using self serve but I must have had a pos...

Yes, they changed the rules( tab system ) last month. And they are still working on some functions on the new self serve site.

Reply