Koodo’s promotion is very deceptive. They use the word activate but don’t mention it’s for new phones. I was already on prepaid and they often use the word activate when making offers to switch me to postpaid.
Anyways I fell for it and upgraded to a 45 plan. No booster showed up on my account and got lengthy argument from rep that it’s for new phones only. The words new or phone are never mentioned in the promo or terms. After getting a a supervisor he offered to credit the difference in my previous plan so I could purchase a. 1 gb booster at regular price.
I am 3 year customer with both prepaid and postpaid accounts. Also referred several family members but ready to leave now when my data runs out. Will switch to a competitor