This was a couple of years back, but the time is coming for me to upgrade my phone again so I thought I would ask this question here (since there is no emailing customer service either, how convenient).
I live in British Columbia and I have been a koodo customer for at least four years now, in case that's needed for context.
Last time I went in to upgrade my iPhone I was not able to do so because my driver's license has expired and that was for some reason the only acceptable form of ID?
I had been a koodo customer for at least a year at that time and I was only going in to get a phone with more storage. The guy at the kiosk literally turned me away despite me having an in-date BC healthcare card as my primary form of ID and already being a customer with koodo? I could almost understand this if I was trying to open a new account but that was not the case.
He said something about their system only being able to accept the number from the driver's license?
This did not and still does not make any sense to me.
I still do not drive, and I don't have that form of ID.
I have a BC photo ID/Healthcare card, why are these not acceptable forms of ID?
This system needs to be updated desperately if that's still the current situation because this makes it so much harder for people who do not drive to update their plans at all! how stupid!
I want to know if this has been changed or not before i waste time going to a kiosk.
I should not have to renew a form of ID I never use because koodo is unaware of all the other forms of ID that exist.