Been a Koodo prepaid customer for a couple years and it was good and inexpensive so I signed up for a monthly plan based on being able to keep my old number I’ve had for over a decade. Went through all the steps to set up my new account on the monthly plan. Now it seems like I am stuck somewhere in the process because my pre-paid account has been de-activated my number has apparently been ported over but I can’t call anyone or send texts my phone just says “not registered on network” when I try to call or text.
When I was porting my number the form said I should expect it would only be two hours to port my number and it’s been 4 days now. Tried to get a call back using the self help bot no reply, used Koodo email form no response. Please someone contact me by email to know what’s going on.