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Is there something up with the Self Serve site? I can't change my plan...


Trying to alter my plan in the self serve window. Everything I click on seems to just take me to the top of the page and doesn't actually show any alterations.

4 replies

Userlevel 6
Hi Adam, we don't have any reported issues with Self Serve right now. You should delete the cookies & browsing history and empty the cache, then try again. Our website is optimized for the latest version of Internet Explorer and Firefox. Keep us updated! ________________________ If you see a good answer, give it a star.
Yannick wrote:

Hi Adam, we don't have any reported issues with Self Serve right now. You should delete the cooki...

OK, It seemed to go through this time. One quick question. Since today is the start of the new billing period, will the new plan start today (I changed it 5 min ago) or will I have to wait until Aug 17?
Userlevel 7
Badge +4
Yannick wrote:

Hi Adam, we don't have any reported issues with Self Serve right now. You should delete the cooki...

The plan changes on the day itself, Adam, so today 😃
Yannick wrote:

Hi Adam, we don't have any reported issues with Self Serve right now. You should delete the cooki...

Excellent. Thanks for the answers 🙂

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