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Is there a glitch in the Plan changing of Self Serve System


I am a new koodo customer, so I was trying to see how Self Serve works to change the plan. I realise that when the "Phone type" is "BB10+ Android iPhone..." the $55 SK/MB (unlimited everything and 5GB data) regional plan is missiong. However, if you change "Phone type" to " BB Curve and Bold" the plan is back. And also, the plan title is little different than what I have now. My current plan title is "CAN Data 5G Ultd SKMB $55" but it's "CAN Data 5G Ultd SKMB BB $55". What's more weird is the description says it has 3GB data not 5G. Does this means the $55 plan for "BB10, Android, iPhone" is no longer in the market? Since according to the Plan website, it's still there. My concern is I cann't not switch back to the $55 plan after switching to other cheager plans since my usage varies from month to month. Thank you for any helpful explanation. P.S. I think I may find where the "trick" is. I am kinda being silly, right? The reason why I can't see the "CAN Data 5G Ultd SKMB $55" plan is I am currently subscribe to it. It will show up if I change to other plans and want to change it back as long as it is still in market. And I guess I still find out the little inconsistency between desciptions and the title of that BB plan.

4 replies

Userlevel 7
Badge +4
Keep in mind that you can only change your plan once in a billing cycle so if you change you won't be able to change back for a month and that plan could be gone by then.
Paul "Kid Android" Deschamps wrote:

Keep in mind that you can only change your plan once in a billing cycle so if you change you won'...

Keep in mind that your comments are completely irrelevant to my questions/concerns/guesses if you keep answering like this that customers could be gone by then.
Userlevel 6
Hmmmm....changing phone type doesn't change what plans are available for me at all. Maybe because I'm in Ontario. The $55 plan still shows 5GB in Saskatchewan, at least on their website.
Chris Petersens wrote:

Hmmmm....changing phone type doesn't change what plans are available for me at all. Maybe because...

You can verify my "guess" by check whether the current plan you subscribe is in the New Plan. If not, my "guess" is right.

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