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Is there a call forwarding option for the Wireless home phone?

  • 2 August 2020
  • 8 replies
  • 177 views

I cannot seem to find the option for the call forward add on $3.00 for wireless home phone. The option appears for my cell phone but not for the wireless home phone. Any ideas.

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Best answer by Dinh 2 August 2020, 02:04

In their website, the WHP has 2500 minutes of call forwarding. (if you go above 2500, payperuse rate will apply) https://www.koodomobile.com/phones/wireless-home-phone

That might be the reason why you didn't see the option add-on in selfserce. 

 

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8 replies

Userlevel 7
Badge +4

You know, I think I confused myself here… I’m actually pretty sure that call forwarding is a standard feature with the WHP. I will ask our Koodo liason to confirm. My apologies for the runaround… I can’t blame it on not having had the first coffee yet!

🙂 See this link for more information: https://www.koodomobile.com/en/help/101-koodo-wireless-home-phone

Hi Sophia

 

It is not showing under self serve for my wireless home phone. I can add and delete for my koodo cell phone number but not my wireless home phone.

Userlevel 7
Badge +4

Yeah, I just edited my message (again)…. I think it’s a standard feature after all. I just asked in our group and hope to get back to you on that (unless someone else has a definitive answer). Again, apologies!

Hi Sophia

 

I would be glad to hear back. It was funny as I had to have koodo call forward  my wireless home phone to another number from their system as we are away from our phone. The gal from koodo said not to forget to add on the call forwarding option.

Thanks Sophia.

Userlevel 7
Badge +4

In their website, the WHP has 2500 minutes of call forwarding. (if you go above 2500, payperuse rate will apply) https://www.koodomobile.com/phones/wireless-home-phone

That might be the reason why you didn't see the option add-on in selfserce. 

 

Thanks everyone for your help. Problem solved. I see their Hub and sim card charges have really jumped from last year.

 

 

 

 

 

 

 

 

Userlevel 7
Badge +4

As you got the plan last year, you could also recheck to confirm the call forwarding minutes with your rate plan information in selfserve (selfserve → view rateplan). If Koodo changed or updated their plan, all information should be there (i.e. 2500 minutes of call forwarding)

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