Hi, I’m having issues with calling China with the 1000min add-on. This seemed to have started a couple of months ago and the message was something like “one B one (sounded like that) the client you are calling is unavailable at the moment” and the call ended, or call ended without message after a few tries. There other end did not hear the phone ringing nor see a missed call. I thought it was a system glitch and I tried a few times after that but all of them failed going through. Just tried calling a few different numbers in China yesterday and the same happened (yes I had to buy credits and call through a different service due to this issue lately).
BTW I know how to make intl LD calls - I have called many countries include China hundreds if not thousands of times in the past two decades using various services include Koodo. I have also tried dialing the numbers using the keypad directly (with +86 or 01186), and checked my phone settings (e.g., call barrings, even tried disabling WIFI calling, VoLTE, etc.), but nothing helped. I did not make too many calls (may be 3-5 short calls) a months so it should not be due to the 1000 limit.
I called Koodo customer service today and the rep helped me “refresh” my add-on and I restarted my phone following his instructions, and then tried calling again after that and it still did not go through. It appeared to me that something went wrong with the routing or something.
Best answer by uwoliu
Thanks Robert and Dennis. I just tried calling a friend in HK and it went through. But my friend noticed that my number showed up as private number (i.e., anonymous) and I am guessing that might be the cause - may be anonymous calls are blocked by either the carrier or the client. I just checked my phone settings and the “Show caller ID” was “Show my number in outgoing calls according to the default operator settings”. I’ll make a few test local calls and see if my number shows up correctly.