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International Combo not working


i added on the international combo before I left Canada for the Philippines but it seems that I can't use the roaming feature. I tried manually selecting networks and turning off my phone but still can't send messages. I just got the S5 neo too before I left. Is there anyway I can cancel that add on? i tried calling Koodo but the connection was really bad.

2 replies

Userlevel 7
Badge +4
Hi Mara, I see that the international roaming combo was added, however in order for intl. roaming to work, a second feature allowing you to roam was also required. I've added this to the account now. Please try rebooting your phone and trying again. Let us know if this helps. 
yes it did! thank you so much!

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