Koodo Community
Question

International Calling Promo and long distance charges

  • 13 April 2020
  • 5 replies
  • 110 views

I have just switched to Koodo with rate plan of $55 which includes Canada anytime unlimited minutes and 1000 min international minutes.  I am not able to make any international calls, I have tried *611 and does not work, they are not taking any calls either due to COVID-19. I have add on added in my account already. Is there anything else I can do?

 

As well, I have charged on my account for long distance charges even though I have unlimited Canada anytime minutes. I hope someone could answer.

Thanks,

Dhaval


5 replies

Userlevel 7
Badge +4

Where do you see this promo? Is this one if personalized offer?

Which country are you trying to call?

Userlevel 7
Badge +4

Make sure the free international calling add-on in self-serve is placed on your phone. This allows your phone to make international calls.

Where do you see this promo? Is this one if personalized offer?

Which country are you trying to call?

This was available a month back. I am trying to call India. 

Make sure the free international calling add-on in self-serve is placed on your phone. This allows your phone to make international calls.

That add on is already added in my account under “Your current add-on(s” tab. 

Userlevel 7
Badge +4

Where do you see this promo? Is this one if personalized offer?

Which country are you trying to call?

This was available a month back. I am trying to call India. 

Sorry. I misread your question. 
You already have this plan. ( I thought you wanted this plan😅)

Can you make regular call? 
What happens when you tried to call India?  
You get any error message?

Reply