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International calling

I'm in Europe and have pay per use international add on but I can't reach anyone. I'm trying to call a canada mobile here as well as one at home but calls "fail". Are there different dialling instructions or do I need more than pay per use to make calls?

3 replies

Userlevel 7
Badge +4
Did you add "International Voice Roaming" too?
Userlevel 6
Hi Heather, Mayumi is right! This free feature can be added online via Self Serve (""Change you Add-ons", under the "Plan and Add-ons" tab). You'll find more info on this link: http://koo.do/Im7Mcg. If you can't find the feature on your Self Serve, it probably means that you are not eligible for international roaming. Thank you! Enjoy your trip 🙂 ________________________ If you see a good answer, give it a star.
Userlevel 7
Badge +4
Also, make sure you dial the correct number. It is either + 1 (area code)-(number here) or (exit country code)-1-(area codre)-(number here)